Conversational AI · WhatsApp
NxAi
WhatsApp Business API with an AI agent on your team.
A business partnership with Nexora Cogniware LLP
View product04 · Automate — Applied AI
AI Agents & Automation
AI agents read, decide and act inside your systems: triaging tickets, processing documents, chasing approvals and updating records. They work through your APIs with clear permissions, ask a person when unsure, and log every step for audit.
- Agentic workflows
- Human-in-the-loop
- Full audit trail
AI that doesn’t just answer — it gets the work done.
What we deliver
Everything it takes, end to end.
- 01
Process agents
Agents that complete multi-step back-office tasks end to end, from intake to update.
- 02
Tool connections
Secure access to your ERP, CRM, e-mail, WhatsApp and databases through APIs and the Model Context Protocol (MCP).
- 03
Human approval steps
Thresholds and checkpoints so people approve anything sensitive or unusual.
- 04
Guardrails
Role-based permissions, personal-data masking, rate limits and policy checks on every action.
- 05
Observability
Every decision, tool call and outcome logged and reviewable on a dashboard.
- 06
Continuous evaluation
Test sets and quality scores, so accuracy is measured rather than assumed.
Where it makes a difference
Typical use cases.
Grievance triage
Read complaints in Hindi or English, categorise them, assign the department and set the deadline.
Accounts payable
Match invoices with purchase orders and receipts, post entries and flag exceptions.
Sales follow-up
Qualify inbound leads, update the CRM and schedule follow-ups on WhatsApp.
IT operations
Watch logs and alerts, open tickets and run pre-approved fixes.
How we engage
From first call to production.
- 01
Discover
AI Readiness Sprint
A short, fixed-scope study of your processes, systems and data. You get a ranked list of use cases, an ROI estimate and a build plan.
- 02
Prototype
Working proof, on your data
We build the highest-value use case as a working prototype connected to a copy of your real system — no slideware.
- 03
Build
Production engineering
Clean Architecture, security review, testing, audit trails and role-based access. Integrated with your ERP, CRM or portal.
- 04
Run
Operate & improve
Monitoring, model evaluation, cost control and monthly improvements under an annual support agreement.
Tools & technology
- Microsoft Agent Framework
- Semantic Kernel
- Model Context Protocol
- Azure OpenAI
- Claude
- Gemini
- .NET 10
- Queues & workflows
- OpenTelemetry
See it in our work
Related products & platforms.
Government · Public service
Grievance CMS
Every citizen complaint registered, routed and resolved — transparently.
View platformFAQ
Questions we hear often.
How is an AI agent different from a chatbot?
A chatbot answers questions. An agent completes tasks — it can look up records, fill forms, call APIs and update systems, within the permissions you set.
What if the agent makes a mistake?
Agents act within defined limits, route low-confidence cases to people and keep a complete log. Anything irreversible can require human approval.
Where should we start?
With one high-volume, rules-heavy process. Our AI Readiness Sprint helps you pick the right one.
AI Agents & Automation
Let’s scope it together.
Share what you have today and what you want it to do. We’ll come back with questions, a suggested approach and clear next steps.