Government · Urban local bodies
OMMS
Every hoarding licensed, located and paying its dues.
View platformPlatform · Government · Public service
Grievance & Complaints Management System
A dedicated platform for government bodies to register, track and resolve citizen complaints. It improves citizen engagement and transparency, and gives officers clear visibility of every pending issue.
Deployed
- Sector
- Government
- Built with
- .NET · Clean Architecture
- Focus
- Transparency · accountability · speed
Key features
Every citizen complaint registered, routed and resolved — transparently.
Multi-channel registration
Complaints from web, mobile, call centre and counters in one place.
Smart routing
Assignment to the right department, zone and officer.
Deadline tracking
Timelines, escalations and reminders so nothing is forgotten.
Citizen updates
Status updates by SMS and portal, with feedback on closure.
Field resolution
Field staff update work with photographs from their phones.
Analytics
Department-wise performance, hotspots and trends.
Built for
- Municipal corporations
- Development authorities
- Government departments
- Large institutions
Where AI takes it next
- 01Automatic category and priority from complaint text in Hindi or English.
- 02Complaint registration by voice through an Indian-language voice bot.
- 03Duplicate detection and hotspot prediction.
Roadmap capabilities, delivered through our AI integration services.
Related services
Need it extended or integrated?
Grievance & Complaints Management System
See it with your data.
Book a walkthrough of Grievance & Complaints Management System. We’ll show how it fits your workflows and where AI can take it next.